Refund Policy

Subscriptions (Adventure & Challenge)

Monthly and annual subscription fees are generally non-refundable. If you cancel your subscription, you will retain access to your paid tier until the end of the current billing period. No partial refunds are issued for unused time within a billing period.

Black Gold ATV may issue refunds at its sole discretion in exceptional circumstances, such as accidental duplicate charges or verified technical failures that prevented access to the app. Refund requests must be submitted within 7 days of the charge to support@blackgoldatv.com.

One-Time Fees

Sponsor a Ride ($100) — Non-refundable. This fee covers platform promotion of your benefit ride. If a ride is cancelled after activation, the fee is not returned.

Dealer Listing Fees — Non-refundable for the current billing period. Cancel anytime to prevent future charges.

Community Fund Donations — Non-refundable. All donations are allocated to community causes at Black Gold ATV's discretion.

Termination for Cause

Accounts terminated for violations of our Terms of Service — including threats of violence, illegal activity, harassment, or other prohibited conduct — are not eligible for refunds of any fees paid, regardless of when in the billing cycle termination occurs.

Technical Issues

If you experience a verified technical issue that prevents you from accessing paid features, contact us within 7 days and we will review your case. Refunds or account credits for technical issues are evaluated on a case-by-case basis.

How to Request a Refund

Email support@blackgoldatv.com with your account email, the charge amount, the date of the charge, and a brief description of the reason for your request. We respond to all refund requests within 3 business days.